Privacy Policy

1. Information We Collect

We collect the following information in connection with providing the App:

1. Account information: The email address and account identifier used for sign-in (obtained through Apple or Google).
2. Information you enter or submit: Text and settings you enter or submit within the App (including chat conversations, goals, preferences, and any other information you provide through the App's features).
3. Usage and device information: App usage data, device and OS information, language, time zone, push notification tokens, and diagnostic or crash data generated when issues occur.
4. Purchase information: Subscription purchase and contract status. Payment details such as credit card numbers are processed by Apple or Google, and we do not retain them.
5. Advertising-related information: Advertising identifiers (such as IDFA or AAID) and ad viewing and interaction history collected when a rewarded ad is displayed or viewed (e.g., to reset usage limits).

2. How We Use Information

We use the information we collect for the following purposes:

1. Providing, maintaining, and operating the App (including generating AI responses)
2. Delivering push notifications (reminders, feedback, etc.)
3. Improving the quality of the App and analyzing and resolving issues
4. Analyzing usage and improving features
5. Managing subscriptions
6. Preventing fraudulent use and responding to user inquiries and reports

3. Third-Party Disclosure and Data Transmission

We share or transmit information to the following external service providers to the extent necessary to provide the App:

These providers may store and process information outside Japan, primarily in the United States. In accordance with applicable data protection laws, we confirm that each provider maintains appropriate safeguards for handling personal data before sharing or transmitting information.

Chat conversations and related information are transmitted to the AI providers listed above for the purpose of generating responses. These transmissions are made through our contracted APIs, and your data is not used to train these providers' AI models.

4. Security Measures

We implement necessary and appropriate security measures to prevent the leakage, loss, or damage of the information we handle, including encryption of communications, access control, and protection against unauthorized access. For details about our security measures, please contact us using the contact information below, and we will respond in accordance with applicable laws.

5. Data Retention

We retain information for as long as necessary to fulfill the purposes described above, or for the period required by applicable laws. When you delete your account, we will delete related information within a reasonable period, except for information we are legally required to retain.

6. Your Rights

You may request the disclosure, correction, deletion, or suspension of use of your personal information held by us. You may also delete your account directly within the App. To make a request, please contact us using the contact information below.

7. Use by Minors

The App may not be used by anyone under the age of 13. If you are under the age of 18, you must obtain the consent of a parent or guardian before using the App.

8. Contact

Flip Inc. — Personal Information Inquiries
Email: support@flip.inc

9. Changes to This Policy

We may update this Policy as necessary. If we make material changes, we will provide notice within the App or on our website. The updated Policy takes effect when posted on this page.