Terms of Service

Article 1 (Scope)

1. These Terms apply to all relationships between the Company and users regarding the use of the Service.
2. Any guidelines, notices, or other rules separately established by the Company within the App or on its website (the "Supplementary Rules") constitute a part of these Terms.
3. If the Supplementary Rules conflict with these Terms, the Supplementary Rules shall prevail.

Article 2 (Definitions)

In these Terms, the following terms have the meanings set forth below:

1. "User" means an individual who uses the Service after agreeing to these Terms.
2. "Content" means any text, images, AI-generated output, and all other information provided, sent, or received through the Service.
3. "User Content" means text and other information that a User enters or submits to the Service.
4. "AI" means the artificial intelligence technology used by the Service to generate responses and other output, including third-party services that provide such technology.
5. "Subscription" means a paid plan that provides continuous access to the paid features of the Service.
6. "Stamina" means an in-Service indicator representing the number of times certain features of the Service may be used free of charge.
7. "Platform" means the distribution platforms for the App, namely Apple Inc.'s App Store and Google LLC's Google Play.

Article 3 (Agreement to and Amendment of These Terms)

1. Users are deemed to have agreed to these Terms upon commencing use of the Service.
2. The Company may amend these Terms at any time when it deems necessary, without prior individual notice to Users.
3. When amending these Terms, the Company will announce the amended Terms and their effective date by posting within the App or on its website, or by other appropriate means.
4. If a User uses the Service after the amended Terms take effect, the User is deemed to have agreed to the amended Terms.

Article 4 (Operator Information)

The operator of the Service is as follows:

Operator: Flip Inc.
Address: E5201, 2-276-1 Kosugimachi, Nakahara-ku, Kawasaki-shi, Kanagawa, Japan
Contact: support@flip.inc

Disclosures under the Act on Specified Commercial Transactions of Japan regarding paid services are provided separately.

Article 5 (Registration and Accounts)

1. Users may register an account for the Service using Sign in with Apple, Sign in with Google, or any other authentication method approved by the Company.
2. Users shall manage their accounts and credentials at their own responsibility and shall not allow third parties to use them, nor lend, transfer, or sell them.
3. Users are responsible for any damage arising from inadequate management of their account, errors in use, or use by third parties, and the Company assumes no responsibility for such damage.

Article 6 (Age Restrictions and Use by Minors)

1. Persons under the age of 13 may not use the Service.
2. Users under the age of 18 must obtain the consent of a parent or other legal guardian before using the Service.
3. Minors must obtain the consent of their legal guardian in advance before using any paid services. If a minor uses the Service or purchases paid services, the Company will deem such use or purchase to have been made with the consent of the minor's legal guardian.

Article 7 (Linked Accounts)

1. Users may, to the extent permitted by the Company, link accounts of external services to their account for the Service.
2. Linking is optional, and Users may unlink at any time.
3. The Company is not responsible if linked features become unavailable due to changes in specifications, termination of service, or other circumstances of external services.

Article 8 (Withdrawal and Account Deletion)

1. Users may withdraw from the Service and delete their account at any time through the method prescribed by the Company.
2. Upon withdrawal or account deletion, User Content and other data will be handled in accordance with the Company's Privacy Policy and applicable laws. Some data may not be recoverable.

Article 9 (Description of the Service)

1. The Service is a coaching service that supports Users' goal setting, task management, habit formation, and similar activities through conversations with an AI-powered character.
2. The specific features, specifications, and scope of the Service are determined by the Company and may change without notice.
3. The App is provided for iOS and Android. The supported platforms and OS versions may be added to or changed at the Company's discretion.

Article 10 (Disclaimer Regarding AI-Generated Content)

1. The character's responses and other Content in the Service are generated automatically by AI, and the Company makes no warranty as to their accuracy, completeness, usefulness, legality, or fitness for any particular purpose.
2. AI-generated Content may include information that is factually incorrect, inappropriate, or misleading.
3. Users shall use AI-generated Content at their own responsibility and judgment, and the Company is not liable for any damage incurred by relying on such Content.

Article 11 (Notice Regarding Tone and Expression)

1. The character in the Service may intentionally use strict, provocative, or domineering language and expressions for the purpose of motivating and entertaining Users.
2. Such expressions are theatrical in nature and are not intended to defame or insult any specific individual.
3. Users who find such expressions uncomfortable may discontinue use of the Service. The Company is not liable for any emotional distress or other damage allegedly suffered by a User as a result of such expressions.

Article 12 (No Medical or Health Advice)

1. The Service does not provide medical care, diagnosis, treatment, or professional health or medical advice.
2. Users shall consult a physician or other qualified professional regarding health, physical, or other matters requiring professional judgment.
3. The Company assumes no responsibility for any actions taken by Users based on the contents of the Service or the results thereof.

Article 13 (Changes, Suspension, and Termination of the Service)

1. The Company may change the contents of the Service, or suspend or terminate all or part of the Service, without prior notice to Users.
2. The Company may temporarily suspend the Service due to system maintenance, failures, natural disasters, or other unavoidable circumstances.
3. The Company is not liable for any damage incurred by Users due to changes, suspension, or termination under this Article.

Article 14 (Subscriptions and Charges)

1. Certain features of the Service are available by subscribing to a paid Subscription.
2. The fees, contents, duration, and other conditions of Subscriptions are as displayed within the App or on the Platform.
3. Charges are finalized when the User completes the purchase process.

Article 15 (Payments Through the Platform)

1. All payments for paid features of the Service are processed through the in-app purchase systems provided by the Platform (Apple's In-App Purchase or Google Play's billing system).
2. Payment, billing, renewal, cancellation, and related processing are carried out in accordance with the User's Platform account and the terms and specifications of the applicable Platform.
3. With respect to payments, Users also agree to the terms established by the operator of the Platform they use.

Article 16 (Free Trials)

1. The Company may offer a free trial period for Subscriptions.
2. If the User does not cancel before the end of the free trial period, the Subscription will automatically convert to a paid Subscription at the end of the trial period, and billing will begin.
3. The conditions of free trials may be changed at the Company's discretion.

Article 17 (Automatic Renewal and Cancellation)

1. Unless the User cancels, Subscriptions automatically renew for the same period at the end of each billing period, and the User is charged for each renewal.
2. To stop automatic renewal, the User must cancel the Subscription. On iOS, cancel through the Apple ID settings (App Store "Subscriptions" management) at least 24 hours before the end of the current billing period. On Android, cancel through Google Play's "Subscriptions" management before the next renewal date.
3. Even if the User cancels, the cancellation does not take effect mid-period for the current billing period; access to paid features ends upon expiration of the current billing period.

Article 18 (Refunds)

1. Refunds for in-app purchases are handled in accordance with the policies and procedures of the Platform used by the User.
2. As a general rule, the Company cannot directly issue refunds for payments made through the Platform.
3. Except where the Company is legally obligated to issue a refund or where a refund is granted under the Platform's policies, Subscription fees already paid are non-refundable.

Article 19 (Stamina (Free Usage Allowance))

1. Users on the free plan may use certain features of the Service within the limits of an allowance called "Stamina."
2. Stamina has a maximum limit and automatically recovers over time after being consumed. The maximum limit and recovery interval are determined by the Company and displayed within the App.
3. Users with an active Subscription are not subject to Stamina limits and may use the applicable features without restriction.
4. The Company may change the specifications of Stamina (including maximum limits, recovery intervals, and consumption conditions) without prior notice to Users.
5. Stamina is an indicator that has meaning only within the Service and cannot be exchanged for cash, property value, or any other consideration.

Article 20 (Resetting Usage Limits by Watching Ads)

1. The Company may offer free-plan Users a feature that allows them to temporarily reset Stamina or other usage limits in exchange for watching a rewarded ad.
2. Ads described in the preceding paragraph are delivered through third-party ad networks with which the Company partners (including Google LLC), and the Company does not warrant the content, availability, or continued delivery of such ads.
3. If an ad fails to display or a User does not complete viewing an ad due to network conditions or other circumstances, the usage limit will not be reset, and the Company is not liable in such cases.
4. The Company may change the conditions for, or discontinue, the ad-based usage limit reset feature without prior notice to Users.

Article 21 (User Content)

1. Copyright and other rights in User Content belong to the User or other rightful owners.
2. Users grant the Company a royalty-free license to use User Content (including reproduction, adaptation, and analysis) to the extent necessary to provide, maintain, and improve the Service (including processing by AI).
3. Notwithstanding the preceding paragraph, the Company will not allow User Content to be used for training the AI models of the third-party AI providers it uses. Details are set forth in the Company's Privacy Policy.
4. Users represent and warrant that they hold all necessary rights in their User Content and that such content does not infringe the rights of any third party.

Article 22 (Prohibited Conduct)

Users shall not engage in any of the following conduct when using the Service:

1. Conduct that violates laws or public order and morals
2. Conduct related to criminal activity
3. Conduct that infringes the rights of the Company, other Users, or third parties (including intellectual property rights, privacy rights, and rights to honor)
4. Conduct that places excessive load on the Service's servers or networks, unauthorized access, or attempts to do so
5. Reverse engineering, decompiling, disassembling, or otherwise analyzing the App or the Service
6. Inputting into the AI, or causing the AI to generate, content that is illegal, harmful, discriminatory, or obscene
7. Using, reposting, or redistributing Content obtained through the Service for commercial purposes without the Company's permission
8. Obtaining or using Stamina or other usage allowances or paid features through fraudulent means
9. Any other conduct that the Company reasonably determines to be inappropriate

Article 23 (Measures Against Violations)

1. If the Company determines that a User has violated these Terms, it may, without prior notice, take measures against the User including deleting Content, restricting use of the Service, or suspending or deleting the User's account.
2. The Company is not liable for any damage incurred by Users as a result of measures taken under this Article.

Article 24 (Intellectual Property Rights)

1. All copyrights, trademarks, and other intellectual property rights relating to the App and the Service (including characters, designs, programs, and prompts used for the AI) belong to the Company or its rightful licensors.
2. Users shall not reproduce, modify, repost, distribute, or otherwise use them without the Company's prior written permission.

Article 25 (Disclaimer)

1. The Company makes no warranty of any kind, express or implied, regarding the Service, including as to its completeness, accuracy, usefulness, fitness for a particular purpose, or continuous availability.
2. Except as otherwise provided in these Terms, the Company is not liable for any damage incurred by Users in connection with the use of or inability to use the Service, loss or corruption of data, or otherwise in connection with the Service.

Article 26 (Limitation of Liability)

1. Except in cases of willful misconduct or gross negligence by the Company, the Company's liability for damages to a User is limited to the amount of fees paid by the User to the Company directly in connection with the occurrence of such damage.
2. In no event shall the Company be liable for lost profits, special damages, indirect damages, or incidental damages, whether or not foreseeable.
3. If such limitations of liability are not permitted under the Consumer Contract Act of Japan or other mandatory laws, the Company shall be liable to the extent provided by such laws.

Article 27 (Third-Party Services)

1. The Service uses services provided by third parties, including Apple, Google, RevenueCat, AI providers, analytics providers, and ad network providers ("Third-Party Services").
2. The Company is not liable if all or part of the Service becomes unavailable due to failures, specification changes, or termination of Third-Party Services.
3. The terms established by each provider apply to the use of Third-Party Services.

Article 28 (Personal Information and Privacy)

1. The Company handles Users' personal information and usage data appropriately in accordance with its separately established Privacy Policy.
2. The Company may collect information regarding usage (such as analytics and crash reports) for the purposes of improving the quality of the Service and analyzing issues. Details, including the recipients of such information and the categories of information transmitted, are set forth in the Privacy Policy.

Article 29 (Push Notifications)

1. The Company may send notices, reminders, and other communications regarding the Service to Users' devices via push notifications.
2. Users may stop receiving push notifications at any time through their device or app settings.

Article 30 (Governing Law and Jurisdiction)

1. These Terms shall be governed by and construed in accordance with the laws of Japan.
2. Any dispute arising between the Company and a User in connection with the Service shall be subject to the exclusive jurisdiction of the Tokyo Summary Court or the Tokyo District Court as the court of first instance.

Article 31 (Severability and Entire Agreement)

1. Even if any provision or part of these Terms is determined to be invalid or unenforceable under applicable law, the remaining provisions shall continue in full force and effect.
2. These Terms constitute the entire agreement between the Company and the User regarding the use of the Service and supersede all prior agreements.